Shipping, Returns and Warranty for ASTRO XO™
The ASTRO XO™ is only sold through trained Healthcare Professionals (Podiatrists, Orthopedists, Physical Therapists, Athletic Trainers, etc.) for use with their patients. ASTRO MEDICAL LLC will arrange for shipment of the product to any customer with a valid United States Post Office address. The customer shall pay for, and shall hold ASTRO MEDICAL LLC harmless from, all shipping charges and insurance costs. ASTRO XO™ is not approved for sale outside of the United States at this time.
Title and risk of loss pass to you upon our transfer of the product to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. ASTRO MEDICAL LLC is not liable for any delays in shipment.
The ASTRO XO™ is only sold through trained Healthcare Professionals (Podiatrists, Orthopedists, Physical Therapists, Athletic Trainers, etc.) for use with their patients. Healthcare Professionals may return an unopened or unused item within 30 days of delivery for a full refund of your purchase, less the original shipping and handling costs. ASTRO MEDICAL LLC will pay the return shipping costs if the return is a result of our error (i.e., you received an incorrect or defective item). Patients who receive the product are not eligible to return product and must do so through their Healthcare Provider. Items must be returned in saleable condition for a refund to be issued. You are responsible for all shipping and handling charges on returned items. You also bear the risk of loss during shipment.
Returns must be authorized in writing by ASTRO MEDICAL LLC. To return an item, simply send an email to service@AstroXO.com with your name, address, phone number, order number, and the reason for your return request. We will send you a Returned Materials Authorization (RMA) number to include with your return. No returns of any types will be accepted without an RMA number.
Refunds are processed within approximately three (3) weeks after receipt by ASTRO MEDICAL LLC of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase.
ASTRO MEDICAL LLC warrants that the ASTRO XO™ and its associated components for six (6) months from the date of shipment will be free from defects in material and workmanship. Aside from the warranty noted above, ASTRO MEDICAL LLC makes no warranty whatsoever with respect to the goods, including (A) any warranty of merchantability, (B) any warranty of fitness for a particular purpose other than the intended use as set forth on the Site, (C) any warranty for repair or replacement caused by misuse, abuse, alteration, or accidental damage, or (D) any warranty against infringement of intellectual property rights of a third party, whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise.
If you have a product warranty issue, simply send an email to service@AstroXO.com with your name, address, phone number, order number and the reason for your warranty request. ASTRO MEDICAL LLC will be the sole arbiter of warranty claim resolutions.